A new way to harass under paid customer service reps
When people get pissed off about something they blog about it. Great, I do that too. However I generally don’t call someone a bitch, write down my URL and slap it on the desk and then tell the poor underpaid customer service clerk telling everyone in the store that shortly “12 thousand people” will read about the incident. That’s what happened today at work when a customer felt she wasn’t getting the answers she deserved.
First off even my blog [js] has more than 12,000 hits and it at least appears far newer than the HTML era stylings of the angry customer’s blog [kz] and I’ve been so very bad at updating it. Well hopefully this mention will bump their hit count up a bit in time for the online angry rant. Hopefully with the new found blogging power provided by this link will make her reflect that with great blogging power comes great blogging responsibility.
Which means watch the libel laws.
If, or when, the post goes up I’ll try to remember to link to it.
Related posts:
Jeffery: the post is up, but don’t worry, given the site’s structure I’m not sure anyone will ever find the story without starting here :).
that site/post is too funny - i’ve worked customer service before so dammit i try to treat CS like actual people :p on a related note, we got excellent service from pacific cellular on robson n’ jervis when i upgraded last month. the guy was really cool, honest and down to earth.
Well I understand cellular phones can be frustrating. People come to depend on them, and the way the pricing is set up ($400 phones for free on a contract) sort of makes people think of them as disposable so they assume they can just walk into a store anytime they have a problem and get a new free one.
I get yelled at a lot by people under this impression.
Her main problem, according to the post, seems to be that a) the girl who helped her was skinny, b) her friends told her the phone was crappy and c) the girl was Asian.
I can’t really deal with points A & C which she makes, and are her own personal hangups. The thing with item B though is valid. The trouble is that with any mass consumer product you’ll get duds. Any model of cellular phone that’s been successful will have a number of people who have had troubles with it. Some have a greater percentage, sure. Same thing with anything.
I’m sure everyone knows people with iPods. I’m also sure that everyone knows someone who has had trouble with their iPod. Does that make it a worse MP3 player than anything else on the market? No, it simply means it’s the most popular and by nature of statistics there will be more problem iPods out there.
Ah well. You can’t please everyone all the time. Still hopefully by blogging about it she’ll feel better.
On a related note I had a customer a few years ago say about their phone, “This has been the worst experiance of my life.” Which goes to show how stressful cellular phones can be.
However I think that if owning a piece of consumer electronics the worst thing that’s ever happened to you in your whole life and you’ve reached middle age then you’ve lead a charmed life.
I said, “Oh I’m sorry to hear that.”
However I had an impulse to say something cheeky about something worse I’d experianced in my life, and I’m sure you can think of something from your life too, but decided against it. In customer service being cheeky and right often gets you into more trouble than being quiet.
The premise that the ‘customer is always right’ went out the door many years ago when customers started acting like a**holes.
I forget who said that, but it rings true here.
My days in customer service are long behind me, but I didn’t mind telling the deserved few that in light of their behaviour, ‘we’ didn’t want their business.
It’s perfectly fair to fire a customer.
I never realized the apparent power having a blog gives you - scratch that, the power it ALLOWS you to flaunt!!
I am going to start my own site, hit it 13,000 times from computers over a span of 10 years, and create business cards I can slam in various situations in order to vent and exude my importance.
I can’t wait.
Gotta love sales, service, and people with no comprehension of how to get what they want. See=ignorance
With all the porn Ron Jeremy does, how can he be so angry?
http://www.ke-zine.com/id19.html
What a biggot!