Because, like, you know, I own Rogers
Working at a large corporation I’m used to people projecting their views of the company onto me. For example a few times a day someone says, “I have a phone with you people.” Then they proceed to blame me personally for everything that’s ever happened to them with their cell phone.
One day when someone says that I’m going to snap back, “You people? Do you mean, fat people or agnostics?”
Today a woman came in and explained that she wanted me to make the company open a video store somewhere around Robson and Seymour. She explained that she thought it would be busy, and that she didn’t trust Zip.ca so it was my duty to make sure a video store was oppened.
I’m not sure if she was kidding or not. I mean at what point do sales people at cellular stores get to decide the location of new video stores?
I worked for Rogers Video for almost 7 years to help pay my way through college and some years before that too.
Been there, seen it. Nothing has changed. You ARE Rogers. I especially loved the conversations where people tried to compare Blockbuster and then wonder if I was OOH offended…
good times
Hi Jeff,
You’re put in a very interesting position. You can see this as ‘just a job’ or you can capitalize these opportunities with all your heart. From my limited, limited experience and knowledge, I see the short-coming of companies keeping a blind eye to what customers have to say. FYI, Telus in Burnaby is currently working on a billion dollar project (3rd largest IT project in Canada) because they chose to listen to consumers. Our current burn rate is $200,000/day on this project.
What this project is and will it succeed is a something I’m not in the position to say.
You can capitalize on this situation by keeping personal survey of this information (ask for the customer’s name/contact #, etc) and present it to someone higher up (not necessarily to your supervisor in your branch). Believe it also true that there are 3rd party companies out there who are spending major $$$ to find likes/dislikes of customers. This information can be very valuable should it be used properly.
Not sure if you differentiate between a job and a career, but all I can say is that you’re put in a very intersting situation.
Someone once told me: “for some people it takes a whip to make them run a mile; for some other people it’ll take chains to bind them to not race a marathon”
Best of luck on what you choose, my friend.
Fortitudine Vincimus,
Henry