Poor Customer Service – Coast Mountain Bus Company
Here is a letter that my wife wrote to Coast Mountain Buslink today:
I am writing to you with a major customer service concern about one of your bus operators. Today, Monday September 11th, 2006, I tried to board the #110 Bus (B7418) heading east from Metrotown at 3:34 PM. The bus operator would not allow me to board the bus because I had a double stroller. There was plenty of room as the bus had roughly 10 passengers. I have been a regular bus rider for nearly 10 years and I have seen people with the same stroller board the bus. In fact, I have been able to board any Coast Mountain bus with my stroller so far this year without any problems.
I am a parent with a four year old with two seven month old twin babies . I cannot drive. I cannot afford to. My son is going to school now and the bus is my only option. THE STROLLER FITS ALL COAST MOUNTAIN BUSES! And he had no consideration to allow me to board. Why doesn’t he allow me to board? Does he hate children? Does he hate people who don’t have earn the $60,000 salary that he has?
For the most part, I have had excellent service from coast mountain bus operaters. In fact, John Strachan, a good friend of mine is a bus operator in Port Coquitlam. However this particular bus driver on B7418 at 3:34PM poorly reflects the Coast Mountain Bus Company. I am afraid to run into him again.
The bus is a Vital, Crucial mode of transport that allows me to take care of the needs of my family. Without it, I cannot pick up my son, or get food or help my family. I cannot risk running into this particular bus driver again. I suggest that you move this bus driver to another route and give him sensitivity training regarding parents with children.
This issue needs to be resolved quickly.
First, I would like a Copy of this email to be sent to your Manager.
Second, I would appreciate follow up correspondence (letter, email) as soon as possible regarding this particular bus driver and would like assurance that he has been moved elsewhere.
Please call me at 778.******* or email me here at ***** if you have any questions. I will be most happy to answer them.
Evelyn, Nicolas, Euna and Zeta
I’ll keep you guys posted as to their response. Feel free to contact them at firstname.lastname@example.org on our behalf if you have some time.