Poor Customer Service – Coast Mountain Bus Company – Part Two

For part one of the article, Click on the link below:

Poor Customer Service – Coast Mountain Bus Company

There’s one thing that I have to say about the managers at Coast Mountain Buslink – Kind and Considerate. Two days after we sent out the mail, we got a call from one of the managers. He listened to my wife’s story and explained that he was not able to move the bus driver to another route due to union regulations. He did mention though that the bus routes are rotated ever four to five weeks. Understandable – the union would never allow an arbitrary change of route just like that.

He then mentioned that they are in the process of setting up a system where people with strollers can register for a free id card stating that yes, this stroller is Coast Mountain buslink approved. That way the bus driver can’t refuse service. We’ll have to take the stroller in for measurement, but at least it’s a solution guaranteed to work.

All of you multiple birth parents, call in to Translink customer service to get your stroller registered. This will prevent any disputes and you won’t be left out in the rain with your children.

As for the bus driver in question, the manager defended him saying that he’s one of their most reliable bus drivers and has an excellent service record. Well, who am I to argue 20 years of bus driving experience. I guess he was just doing his job the way he thought it should be.

We’re just happy that they listened to our concerns and actually started putting a system in place so that these problems won’t happen in the future. Hopefully their service will continue to improve. Kudos to the manger at the bus company. You deserve it.

1 Comment so far

  1. Rod Templeton (unregistered) on September 21st, 2006 @ 2:35 pm

    Good to hear. Did he happen to mention when this system would be in place? As I mentioned before, we were told that changes would be made as well, and they never materialized.
    I’m honestly not trying to be down on the whole thing, and I really hope that it happens. But when it comes to Translink, I believe it when I see it.
    The same thing happened again, BTW, to a mother who was discriminated against because she had a stroller out in Surrey.

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